File a Claim Online
You may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.
When May I File a Claim?
- Watch the “How to File a Domestic Claim” video to the right; and,
- Follow the instructions below about domestic claims
Learn About Domestic Claims
NOTE: These instructions do not contain the text of the Postal Regulations in the DMM® on insurance claims. The Postal Service™ reserves its rights under the regulations to require strict compliance with the DMM.
Filing Indemnity Claims (DMM 609)
- Click the tab on the above right, International Shipments, to read about starting an international inquiry.
Learn About International Claims
If your uninsured mail is missing or delayed you may request a lost mail search.